What is the 360 Service?

360 Service is ForkFocus’s commitment to supporting the complete material handling order—not only the product itself. Our team helps review the forklift, attachment or parts requirement, confirms the order details and stays involved through delivery and after-sales support.

What Our 360 Service Covers

A complete solution needs more than a product recommendation. Our service connects technical matching, order control, delivery planning and long-term support.

1. Requirement Review Confirm load dimensions, weight, packaging, working conditions and expected result.

2. Technical Matching Check capacity, dimensions, interface, hydraulic requirements and attachment compatibility.

3. Solution Optimization Balance performance, service life, maintenance needs and total purchasing cost.

4. Order & Quality Control Confirm drawings, specifications, packing details and required tests before dispatch.

5. Delivery Coordination Match packing and shipment method to cargo size, urgency and destination.

6. After-Sales Continuity Provide technical communication, parts support and practical follow-up after delivery.

Before your forklift ships: checks and evidence

Every forklift order receives a pre-delivery inspection (PDI), in addition to factory quality control. ForkFocus can discuss the evidence you need before shipment.

Truck and function checks: Complete-truck, nameplate and functional-test photos or videos can be provided according to your requirements.
Video review before release: ForkFocus may arrange customer video verification before shipment release. Formal approval responsibilities follow the confirmed order terms.
Loading and securing: Container-loading and load-securing or reinforcement photos are normally provided.

See the existing forklift pre-shipment inspection checklist for truck identity, configuration, documents and packing checks. A running video alone does not establish every specification or certify working-point capacity.

Discuss your forklift and inspection requirements

Shipment Is Part of the 360 Service

Container loading and forklift logistics supported by ForkFocus 360 Service — The right shipment plan depends on product size, packing volume, urgency and destination.

We do not treat shipment as a handoff after production. Before dispatch, we review packing size, cargo protection, available routes and the required delivery schedule.

1. Packing Review Check dimensions, protection and loading suitability.

2. Route Comparison Compare express, air, LCL and FCL when applicable.

3. Shipment Coordination Align product readiness, documents and booking.

4. Delivery Follow-up Track key milestones and respond to exceptions.

Read our flexible shipping guide for forklifts, attachments and parts to understand how we match the shipment method to the order.

Real Orders, Prepared for Delivery

A service promise is more useful when customers can see how real equipment is protected, separated and loaded. These ForkFocus order photos show the practical work behind delivery planning for forklifts and Forklift Attachments.

A 45 t reach stacker is separated into transportable sections so lifting points, packing dimensions and site reassembly can be checked before shipment.

Forklift Attachments are grouped by order and protected for loading, reducing handling risk during export delivery.

Attachment packing is checked before dispatch so the clamp, fork or hydraulic assembly reaches the customer ready for installation planning.

For planned maintenance and correct part-number confirmation, our forklift parts support is coordinated with the same order and delivery workflow.

Additional Value Beyond the Order

Our value continues beyond product delivery. Years of forklift industry experience help us understand the commercial and operational decisions behind every order.

Practical industry support may include:

Product and market information that supports planning and decision-making.
Technical documents, product materials and training support for long-term cooperation.
Coordination for special projects, customized requirements and multi-product orders.
Fleet and maintenance suggestions based on application, service life and operating cost.

Explore more of ForkFocus’s additional value services. We respond to customer requests within two business hours and keep communication active throughout the equipment’s working life. In conclusion, 360 Service means one experienced team stays responsible from requirement confirmation to long-term support.

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Service planning covers the truck before, during and after delivery

A workable service process connects requirement review, inspection, documentation, parts identification and issue handling without making unsupported universal promises.

Before order: Confirm application, configuration, quotation scope and technical evidence.
Before shipment: Inspect the approved items and retain traceable preparation evidence.
Handover: Provide the applicable documents, labels and operating information.
In service: Identify issues with model, serial, hours, symptoms, photos and fault information.
Parts: Match part numbers and machine identity before quotation.

ForkFocus lifecycle support process

Support quality depends on accurate order records, clear evidence and a defined communication path for parts, warranty and technical questions.

Warranty responsibility, local labour and response commitments follow the applicable order and policy rather than a universal page claim.

Review the warranty and after-sales guide, then confirm the remaining application and configuration data.

Forklift after-sales support and spare parts

ForkFocus provides manufacturer after-sales support and additional warranty, with technical assistance and spare parts support throughout equipment ownership.

Response hours

We reply within two hours Monday to Friday, 09:00–18:00 Beijing time (UTC+8), and within eight hours outside those hours.

Inspection evidence

Each forklift order receives pre-delivery inspection. Complete-truck, nameplate and functional-check photos or video can be provided on request; loading and securing photos are normally available.

Manufacturer support and additional warranty

In addition to the manufacturer's original after-sales support, ForkFocus provides additional warranty. See our forklift warranty and after-sales guide for warranty information.

7 working days

Common or stocked parts

Normal preparation period when the part and information are sufficient.

15 working days

Special or non-stock parts

Normal preparation period for special or non-stock parts, subject to exact availability.

Case by case

Imported parts

Overseas stock preparation and customs clearance can change the timing. We confirm availability and preparation for the specific part.

Meaning of delivery in this parts context: preparation completed and ready to ship. It does not mean dispatch or customer receipt.

A nameplate photo or part number helps us check the correct component.

Information for fault diagnosis and parts identification

Truck model, serial number and operating hours.
Part number, nameplate photo or clear component photographs.
Fault description, visible symptoms, fault code and useful video where available.
Required quantity and destination country or port.

Visual similarity alone does not establish fitment. ForkFocus checks the equipment identity and applicable technical information before confirming forklift spare parts.

Plan model-specific spare partsConnect the truck identity to a practical parts package. Read warranty and after-sales supportCheck manufacturer terms and the information needed for a technical concern. Contact ForkFocusSend the truck identity, fault information or parts reference.

Send your truck or parts information

You can send a model, serial number, part reference or clear photo with your request. ForkFocus can identify what else is needed. Final warranty, availability and preparation details depend on the specific order.

Send the support or parts request