What is the 360 Service?
360 Service is ForkFocus’s commitment to supporting the complete material handling order—not only the product itself. Our team helps review the forklift, attachment or parts requirement, confirms the order details and stays involved through delivery and after-sales support.
What Our 360 Service Covers
A complete solution needs more than a product recommendation. Our service connects technical matching, order control, delivery planning and long-term support.1. Requirement Review Confirm load dimensions, weight, packaging, working conditions and expected result.
2. Technical Matching Check capacity, dimensions, interface, hydraulic requirements and attachment compatibility.
3. Solution Optimization Balance performance, service life, maintenance needs and total purchasing cost.
4. Order & Quality Control Confirm drawings, specifications, packing details and required tests before dispatch.
5. Delivery Coordination Match packing and shipment method to cargo size, urgency and destination.
6. After-Sales Continuity Provide technical communication, parts support and practical follow-up after delivery.
Before your forklift ships: checks and evidence
Every forklift order receives a pre-delivery inspection (PDI), in addition to factory quality control. ForkFocus can discuss the evidence you need before shipment.
- Truck and function checks
- Complete-truck, nameplate and functional-test photos or videos can be provided according to your requirements.
- Video review before release
- ForkFocus may arrange customer video verification before shipment release. Formal approval responsibilities follow the confirmed order terms.
- Loading and securing
- Container-loading and load-securing or reinforcement photos are normally provided.
See the existing forklift pre-shipment inspection checklist for truck identity, configuration, documents and packing checks. A running video alone does not establish every specification or certify working-point capacity.
Discuss your forklift and inspection requirementsShipment Is Part of the 360 Service
1. Packing Review Check dimensions, protection and loading suitability.
2. Route Comparison Compare express, air, LCL and FCL when applicable.
3. Shipment Coordination Align product readiness, documents and booking.
4. Delivery Follow-up Track key milestones and respond to exceptions.
Real Orders, Prepared for Delivery
A service promise is more useful when customers can see how real equipment is protected, separated and loaded. These ForkFocus order photos show the practical work behind delivery planning for forklifts and Forklift Attachments.
For planned maintenance and correct part-number confirmation, our forklift parts support is coordinated with the same order and delivery workflow.
Additional Value Beyond the Order
Our value continues beyond product delivery. Years of forklift industry experience help us understand the commercial and operational decisions behind every order.Practical industry support may include:
- Product and market information that supports planning and decision-making.
- Technical documents, product materials and training support for long-term cooperation.
- Coordination for special projects, customized requirements and multi-product orders.
- Fleet and maintenance suggestions based on application, service life and operating cost.
works for your need.
more than 100 products for your choice. There could be one of your forklift solutions.
ForkFocus, 360 service.
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Service planning covers the truck before, during and after delivery
A workable support route connects requirement review, inspection, documentation, parts identification and issue handling without making unsupported universal promises.
- Before order
- Confirm application, configuration, quotation scope and technical evidence.
- Before shipment
- Inspect the approved items and retain traceable preparation evidence.
- Handover
- Provide the applicable documents, labels and operating information.
- In service
- Identify issues with model, serial, hours, symptoms, photos and fault information.
- Parts
- Match part numbers and machine identity before quotation.
ForkFocus lifecycle support route
Support quality depends on accurate order records, clear evidence and a defined communication path for parts, warranty and technical questions.
Warranty responsibility, local labour and response commitments follow the applicable order and policy rather than a universal page claim.
Review the warranty and after-sales guide, then confirm the remaining application and configuration data.
