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ForkFocus Your most practical material handling solution provider Get a Solution

What is the 360 Service?

Forklift selection, order checks, delivery planning and after-sales support.

ForkFocus attachments prepared for export delivery

From requirement to working equipment

  1. Requirement

    Load, work setting and expected result.

  2. Configuration

    Truck, attachment and hydraulic compatibility.

  3. Order checks

    Specifications, documents and agreed tests.

  4. Delivery

    Packing, loading and shipment planning.

  5. In service

    Truck identity, technical support and parts.

Service scope and planning details
1. Requirement Review Confirm load dimensions, weight, packaging, working conditions and expected result.
2. Technical Matching Check capacity, dimensions, interface, hydraulic requirements and attachment compatibility.
3. Solution Optimization Balance performance, service life, maintenance needs and total purchasing cost.
4. Order & Quality Control Confirm drawings, specifications, packing details and required tests before dispatch.
5. Delivery Coordination Match packing and shipment method to cargo size, urgency and destination.
6. After-Sales Continuity Provide technical communication, parts support and practical follow-up after delivery.
Before order
Confirm application, configuration, quotation scope and technical evidence.
Before shipment
Inspect the approved items and retain traceable preparation evidence.
Handover
Provide the applicable documents, labels and operating information.
In service
Identify issues with model, serial, hours, symptoms, photos and fault information.
Parts
Match part numbers and machine identity before quotation.
Project and lifecycle planning support

Practical industry support may include:

  • Product and market information that supports planning and decision-making.
  • Technical documents, product materials and training support for long-term cooperation.
  • Coordination for special projects, customized requirements and multi-product orders.
  • Fleet and maintenance suggestions based on application, service life and operating cost.

Additional value services · Warranty and after-sales guide

Before shipment: checks and evidence

10-tonne diesel forklift operating test. View the inspection checklist

Watch the operating test on YouTube

Inspection evidence

Each forklift order receives pre-delivery inspection. Complete-truck, nameplate and functional-check photos or video can be provided on request; loading and securing photos are normally available.

Inspection and video-review scope Every forklift order receives a pre-delivery inspection (PDI), in addition to factory quality control. ForkFocus can discuss the evidence you need before shipment.
Truck and function checks
Complete-truck, nameplate and functional-test photos or videos can be provided according to your requirements.
Video review before release
ForkFocus may arrange customer video verification before shipment release. Formal approval responsibilities follow the confirmed order terms.
Loading and securing
Container-loading and load-securing or reinforcement photos are normally provided.
See the existing forklift pre-shipment inspection checklist for truck identity, configuration, documents and packing checks. A running video alone does not establish every specification or certify working-point capacity.

Packing, loading and delivery

45 tonne reach stacker chassis prepared for export loading
A 45 t reach stacker is separated into transportable sections so lifting points, packing dimensions and site reassembly can be checked before shipment.
ForkFocus Forklift Attachments loaded for export delivery
Forklift Attachments are grouped by order and protected for loading, reducing handling risk during export delivery.
Forklift Attachment export packing checked before dispatch
Attachment packing is checked before dispatch so the clamp, fork or hydraulic assembly reaches the customer ready for installation planning.
Packing and shipment planning
1. Packing Review Check dimensions, protection and loading suitability.
2. Route Comparison Compare express, air, LCL and FCL when applicable.
3. Shipment Coordination Align product readiness, documents and booking.
4. Delivery Follow-up Track key milestones and respond to exceptions.

Shipping guide for forklifts, attachments and parts

After-sales support and spare parts

ForkFocus provides manufacturer after-sales support and additional warranty, with technical assistance and spare parts support throughout equipment ownership.

Response hours

We reply within two hours Monday to Friday, 09:00–18:00 Beijing time (UTC+8), and within eight hours outside those hours.

Manufacturer support and additional warranty

In addition to the manufacturer's original after-sales support, ForkFocus provides additional warranty. See our forklift warranty and after-sales guide for warranty information.

7 working days

Common or stocked parts

Normal preparation period when the part and information are sufficient.

15 working days

Special or non-stock parts

Normal preparation period for special or non-stock parts, subject to exact availability.

Case by case

Imported parts

Overseas stock preparation and customs clearance can change the timing. We confirm availability and preparation for the specific part.

Meaning of delivery in this parts context: preparation completed and ready to ship. It does not mean dispatch or customer receipt.

A nameplate photo or part number helps us check the correct component.

Information for fault diagnosis and parts identification

  • Truck model, serial number and operating hours.
  • Part number, nameplate photo or clear component photographs.
  • Fault description, visible symptoms, fault code and useful video where available.
  • Required quantity and destination country or port.

Visual similarity alone does not establish fitment. ForkFocus checks the equipment identity and applicable technical information before confirming forklift spare parts.

Send your truck or parts information

You can send a model, serial number, part reference or clear photo with your request. ForkFocus can identify what else is needed. Final warranty, availability and preparation details depend on the specific order.

Send the support or parts request

Model-specific spare parts · Forklift parts FAQ

Ask For A quick Quote

We respond within two hours during our working hours, Monday to Friday, 9:00–18:00 Beijing Time (UTC+8). Enquiries received outside those working hours receive a response within eight hours. please pay attention to the email with the suffix “@forkfocus.com”.